FAQs

General Information

Where is The Symphony Store located?

The Symphony Store is located on the Adams Street side of Symphony Center at 67 E. Adams St., Chicago, IL 60604. The Store can also be accessed from the main entrance to Symphony Center at 220 S. Michigan Ave.

What are your business hours?

Regular Business Hours

Tues–Sat  11:30 a.m.–5:00 p.m.
Sun–Mon  Closed

Specialty Hours

The Symphony Store is open before concert time and during intermission for all Chicago Symphony Orchestra Classical Series performances. The store is also open before, during and after all Sunday matinees for CSO Classical performances and Symphony Center Presents Piano performances.

The Symphony Store is not open for Symphony Center Presents Jazz concerts, though guest artist merchandise is frequently available in the Orchestra Hall lobby before, during and after the performance.

The Symphony Store runs special holiday hours during the months of November and December.

What is your return policy?

Unused, unopen items in their original condition may be returned or exchanged within 30 days of original purchase. Gift recipients are eligible for exchange only. Shipping and handling charges for returned merchandise are non-refundable. A copy of your receipt (for in-store purchases) or packing slip (for online purchases) is required to receive a credit.

For returns of merchandise purchased online, please submit a return request by emailing symphonystore@cso.org or replying to your order confirmation email. In your message, reference your order number and the item(s) you would like to return or exchange. A return label will be emailed to you within 3 to 5 business days, and a credit, if applicable, will be applied to your original form of payment upon receipt of the returned merchandise.

Merchandise purchased online may be returned in-store; however, credit for returned merchandise will not be issued immediately back to the original form of payment. You will receive an emailed receipt for the refund within 3 to 5 business days of the acceptance of your return.

The Symphony Store reserves the right to deny refund if the merchandise does not meet return policy requirements. Banking institutions may require additional time to process and post refunds to your account. The Symphony Store reserves the right to change this policy at any time.

For questions regarding our return policy, please email symphonystore@cso.org.

How do I receive my donor or subscriber discount on my purchase?

Subscribers and donors to the Chicago Symphony Orchestra Association are entitled to a 15% discount on their purchase. Your promo code can be found on your subscription materials and patron card. For assistance, please call 312-294-3345.

What are my login credentials?

Login information is unique to symphonystore.com — your account information for cso.org does not carry over to symphonystore.com. If you shopped on symphonystore.com prior to July 1, 2021, your old account is no longer active. Please take a moment to recreate your account prior to placing your order.

Does The Symphony Store sell gift certificates?

The Symphony Store does not sell gift certificates. Gift certificates issued 2006 and prior are still valid and may be redeemed in person only. Gift certificates for use on ticket purchases are available at cso.org.

Can my on-account credit be used toward my purchase?

To use your account balance toward a purchase at The Symphony Store, please contact us via email at symphonystore@cso.org. In your message, please include your name, patron number and the item(s) you would like to purchase. A store associate will assist you in completing your transaction.


Shipping Information

What are my shipping options?

We are happy to offer 2 shipping services through the United States Postal Service (USPS):

Priority Mail

Priority Mail is a quick, affordable service with thorough tracking information. Packages typically arrive 1–3 business days from when the order leaves Symphony Center. Packages are automatically insured for up to $50.

First Class Mail

First Class Mail is the most popular and economical way to ship items through the United States Postal Service. This service is only available for packages weighing less than 16 ounces. Packages typically arrive 2–5 business days from when the order leaves Symphony Center. Insurance is not included on First Class Mail packages.

Additional shipping options may be available based on location.

Can my package be shipped via FedEx or UPS?

Yes — if you would like your package to be shipped FedEx or UPS, please contact symphonystore@cso.org for a shipping quote.

Do you offer expedited shipping?

Expedited shipping may be purchased on an as-needed basis. Please contact symphonystore@cso.org for an expedited shipping quote.

Can I order from outside the United States?

International shipping to select countries is integrated in the checkout experience on symphonystore.com. We are happy to accommodate customers from excluded countries on an individual basis. To submit an international shipping request, email symphonystore@cso.org. In your message, please include your shipping address, phone number and the item(s) you would like to purchase. A store associate will return your message with further instructions on how to complete your order.


Concert Information

Where can I purchase tickets for Chicago Symphony Orchestra performances?

To purchase tickets, please visit cso.org or call 312-294-3000.

Are concert recordings available for purchase?

While nearly all performances are recorded for archival purposes, very few are made commercially available. Recordings of select concerts are available for streaming on Experience CSO.

Are concert posters available for purchase?

Yes — the promotional posters produced for each concert are available for purchase. Posters are sold on a first come, first served basis, and are subject to availability. If you are interested in purchasing a concert poster, please email symphonystore@cso.org or call 312-294-3345. Poster purchases must be made in-store — we are unable to ship posters due to their size and fragility.