Have a question? Please use the form on the right side of this page to contact the Symphony Store, email [email protected] or call 312-294-3345. All inquiries are responded to and resolved in the order they are received. Please allow up to three business days during high volume times of the year.
1 General Information
1.1 Where is The Symphony Store located?
The Symphony Store is located on the Adams Street entrance to Symphony Center, at 67 East Adams Street, Chicago, IL 60604. The store can also be accessed from the main entrance to Symphony Center at 220 South Michigan Avenue.
1.2 What are your business hours?
The Symphony Store in the Elizabeth Morse Genius Music Lab is temporarily closed in cooperation with community-wide efforts to mitigate the spread of COVID-19.
Regular business hours:
Tuesday, 11:30am to 5:00pm
Wednesday, 11:30am to 5:00pm
Thursday, 11:30am to 5:00pm
Friday, 11:30am to 5:00pm
Saturday, 11:30am to 5:00pm
The Symphony Store is before concert time and during intermission for all Chicago Symphony Orchestra main series performances. We are also open before, during, and after all Sunday matinees for CSO main series performances and Symphony Center Presents Piano series performances. The Symphony Store is not open for Symphony Center Presents Jazz concerts, though guest artists frequently have merchandise available for purchase in the Orchestra Hall outer lobby before, during, and after the performance. The Symphony Store runs special holiday hours during the months of November and December.
For inquiries regarding store hours, please call 312-294-3345.
1.3 What is your return policy?
All unused, unopened, and undamaged merchandise may be returned or exchanged within 30 days of original purchase. Gift recipients are eligible for an exchange only. Shipping and handling charges for returned merchandise are non-refundable. A copy of your receipt (for in-store purchases) or packing slip (for online purchases) is required in order to receive a credit.
For returns of merchandise purchased online, please submit a return request by emailing [email protected]. In your email, please reference your order number (found in the upper right corner of your packing slip) and the item(s) you would like to return or exchange. A return label will be emailed to you within 3 to 5 business days, and a credit, if applicable, will be applied to your original form of payment within 3 to 5 days of receiving returned merchandise.
Merchandise purchased online may be returned in-store; however, credit for returned merchandise will not be issued immediately back to the original form of payment. You will receive an emailed receipt for the refund within 3 to 5 business days of the acceptance of your return.
The Symphony Store reserves the right to deny refund if the merchandise does not meet return policy requirements. Banking institutions may require additional days to process and post this transaction to your account. The Symphony Store reserves the right to change this Returns and Exchanges Policy at any time.
For questions regarding our return policy, please contact us at [email protected].
1.4 How do I receive my patron discount on my purchase?
Subscribers and donors to the Chicago Symphony Orchestra are entitled to a 15% discount on their purchase. To receive this discount on your online order, please use the subscriber discount code found in your subscription materials. For assistance, please call 312-294-3345.
1.5 What are my login credentials?
Login information is unique to symphonystore.com. That said, your account information for cso.org does not carry over to symphonystore.com, and you will be required to create a new account on symphonystore.com to make your purchase.
1.6 Does The Symphony Store sell gift certificates?
At this time, The Symphony Store does not sell gift certificates; however, we will still honor any outstanding unexpired gift certificates (issued 2006 and prior). These unexpired gift certificates are redeemable in-store only, and cannot be redeemed online or over the phone.
Gift certificates for ticket purchases are available at cso.org.
1.7 Can my ticket credit be used toward my purchase at The Symphony Store?
No. Credits issued for ticket exchanges can only be used to purchase additional tickets.
2 Shipping Information
2.1 What is your standard shipping policy?
Orders will be shipped in the order they are received within 3 business days of order receipt. Items should arrive 5 to 7 days from when they are shipped. All items are shipped through the United States Postal Service (USPS) via the shipping service you select at checkout. Packages are shipped Tuesday through Friday only; thus, any orders placed after 5:00pm Central Standard Time on Friday may not be shipped until the following Tuesday morning.
2.2 What are my shipping options?
We are happy to offer three shipping services from the United States Postal Service:
Priority Mail is a quick, affordable service. You can expect your package to arrive 1-3 business days from when your tracking number is received. The package will be insured for up to $50. Additional insurance can be purchased by contacting [email protected] immediately following checkout.
Parcel Select Ground
Parcel Select Ground is a slower, and slightly more affordable option when compared to Priority Mail. Parcel Select Ground is best for large or heavy packages. Delivery ranges from 2-8 business days from when the tracking number is produced. Insurance is not included on Parcel Select Ground packages but may be purchased following checkout by contacting [email protected].
First Class Mail
First Class Mail is the most popular and economical way to ship items through the United States Postal Service. Delivery ranges from 2-5 business days from when you receive your tracking number. Again, insurance is not included but can be purchased following checkout by contacting [email protected].
When a free shipping promotion is offered, the shipping service is at the discretion of the shipping manager, and may include any of the services listed above, FedEx Ground, or UPS Ground. The shipping service and tracking number will be sent to you when the shipping label is created.
2.3 Do you offer expedited shipping?
Expedited shipping cannot be purchased through symphonystore.com; however, we're happy to offer expedited shipping options (Priority Mail Express) on an as needed basis. To get a quote on expedited shipping for your order, please contact us at [email protected].
2.4 Can I order from outside of the United States?
International shipping to Canada is built-in to the checkout experience on symphonystore.com. While international orders for other countries cannot be processed directly through our website at this time, we are happy to accommodate these customers. For international shipping requests, please contact us at [email protected]. In your message, please include your shipping address and the items you would like to purchase. A store associate will return your message with further instructions on how to complete your order.
3 Concert Information
3.1 Where can I purchase tickets for Chicago Symphony Orchestra performances?
To purchase tickets, please visit cso.org or call 312-294-3000.
3.2 Are concert recordings available for purchase?
While nearly all performances are recorded for archival purposes, very few are made commercially available to the public. For recent Chicago Symphony Orchestra concerts, we recommend visiting CSO Radio. Recordings on CSO Radio are available for online streaming and cannot be downloaded.
3.3 Are concert posters available for purchase?
Yes - the promotional posters produced for each concert are available for purchase. Posters are sold on a first come, first served basis. If you are interested in purchasing a concert poster, please send an inquiry through the Contact Us form above.
Poster purchases must be made in-store. We are unable to ship these posters due to their fragility.