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Create an accountReturns & Exchanges
All unused, unopened, and undamaged merchandise may be returned or exchanged within 30 days of original purchase. Gift recipients are eligible for an exchange only. Shipping and handing charged for returned merchandise are non-refundable. Returns and exchanges can be accepted in store or by mail. A copy of your receipt (for in store purchases) or packing slip (for web orders) is required for all returns and exchanges.
Please send all returns to:
The Symphony Store
220 S. Michigan Ave.
Chicago, IL 60604
The Symphony Store reserves the right to deny refund if the merchandise does not meet return policy requirements. Refunds will be processed within 5 business days of receiving returned merchandise. Banking institutions may require additional time to process and post transactions to your account.
For questions or concerns regarding our return policy, please contact us at symphonystore@cso.org.